Returns, Cancellations, and Refunds Policy

At My IT Store, we value your satisfaction and aim to make your shopping experience seamless. Please review our Returns, Cancellations, and Refunds policy to understand how we handle cancellations, returns, and refunds.

1. Cancellations:

  • Orders can be cancelled within 24 hours of placement.
  • Full refunds are provided for purchases made on account or via EFT.
  • Credit card purchases are subject to a 3% fee of the full price, including VAT.

2. Returns:

  • Returns can be initiated within 7 working days by submitting a return request.
  • A 10% handling fee will apply to the returned product.
  • For credit card purchases, an additional 3% fee of the full price, including VAT, will be deducted.
  • Courier costs for returns are the responsibility of the customer.

3. Warranty Returns:

  • Submit a request through our provided form for warranty-related returns.
  • Details, including the return address and product reference, will be provided.
  • The product will be repaired or replaced based on manufacturer guidelines and assessment.
  • Courier costs for warranty returns are the responsibility of the customer.

4. Refund Process:

  • Funds must reflect in our bank account for a minimum of 10 days before processing a refund.
  • Refunds will be made to the same account name and account holder, excluding credit card payments.
  • Refunds for credit card payments require the same cheque or savings account name as the credit card.
  • Refunds will be processed between 7 and 14 days from the date of the refund request.

Required Information for Refund:

  • Email address (to be verified)
  • Bank details:
    • Bank name
    • Account name
    • Branch code
    • Branch name (Optional)
    • Account type
  • Reason for the refund
  • Proof of beneficiary bank details
  • Proof of payment

Note:

  • Refunds cannot be transferred to a credit card via EFT transfer.
  • Ensure the provided bank details match the account name and account holder’s information.
  • We reserve the right to decline a refund request if the required information is incomplete or inaccurate.

For any queries or assistance related to returns and refunds, please contact our customer service team at info@myitstore.co.za.

Thank you for choosing My IT Store. Your satisfaction is our priority.